Customer Service Tel: 01706 829955 Mon-Fri 10am-5pm Sat 10am-4pm Sunday CLOSED

Postal address & Showroom at : Alternative Footwear 8 Cuba Industrial Estate, Ramsbottom. Lancs. BL0 0NE

Shipping & Delivery

We are currently offering FREE DELIVERY for all orders within the UK mainland.

Orders placed before 4pm for Next Working Day Delivery are shipped same day on a Parcel Force 24 hour service. Orders that are not in the Next Day Delivery section are usually shipped and delivered within 3-5 days. If you require a faster delivery please contact our customer service who will be happy to help you either via our live chat system, by phone, in person - in store or via email.

We ship all orders via Parcelforce throughout the UK on a Next Day Service. Once your order has been processed and ready to be dispatched you will receive an email from customer service with the tracking details, you can track the progress of your order via Parcel Force's website. You should also receive an email from Parcelforce with the tracking details to the email address provided when placing the order.

Sizing & FAQs

IMPORTANT: Our sizing has changed.

Previously over  the past decade we have converted from the USA to UK sizing by two, for example a size USA 7 would be a UK 5, and advised customers they may need to increase their shoe size by 1. We have now tried to remove this need to increase your shoe size by 1 and convert USA sizing by 3. Our current sizing is now as follows:

WOMENS SHOE SIZING CONVERSION

• USA SIZE 5 = UK SIZE 2 EU SIZE 35
• USA SIZE 6 = UK SIZE 3 EU SIZE 36
• USA SIZE 7 = UK SIZE 4 EU SIZE 37
• USA SIZE 8 = UK SIZE 5 EU SIZE 38
• USA SIZE 9 = UK SIZE 6 EU SIZE 39
• USA SIZE 10 = UK SIZE 7 EU SIZE 40
• USA SIZE 11 = UK SIZE 8 EU SIZE 41
• USA SIZE 12 = UK SIZE 9 EU SIZE 42
• USA SIZE 13 = UK SIZE 10 EU SIZE 43
• USA SIZE 14 = UK SIZE 11 EU SIZE 44
• USA SIZE 15 = UK SIZE 12 EU SIZE 45
• USE SIZE 16 = UK SIZE 13 EU SIZE 46
• USE SIZE 17 = UK SIZE 14 EU SIZE 47

If you are at all unsure of our sizing please contact a member of staff who will be happy to assist.

 

Returns & Exchanges

IF you are at all unhappy with your purchase online or by phone simply return your order within 7 days of reciept in a resaleable condition and unused and unworn condition in the original boxing ensuring that the labels have not been removed for a FULL REFUND or EXCHANGE for a *different size.

It is the customer's responsablilty to ensure the safe return of the order to us.

NOTE: *We cannot exchange clearance items for a different size. Worn, damaged or used items will not be accepted for refund or exchange. Items ordered for collect in store are excluded from our exchange policy. Items returned in a resaleable condidition but OUTSIDE of the 7 day period may be subject to a restocking fee of £10 per item.

Faulty items

If your order arrives with you in a damaged condition please notify us imdediately, after 7 days we cannot accept items that are damaged in transist.

Worn fautly items.

If your item becomes fautly within 30 days of receiving your order, please contact us with your order details and the nature of the fault. We cannot accept any worn item after a 30 day period.

Ordering

Placing an order online is 100% secure. However, you may place an order by phone on 01706 829955 or in person in our showroom if you so wish. Once your order is received and payment authorised, stock is checked against your selected items and processed. Once your order is ready for dispatch an email notification is sent that your order will be on its way shortly with relavant tracking information. If you have any questions regarding ordering please contact a member of staff who will be happy to help.

Payment, Pricing & Promotions

Payment online is processed through 100% secure server, with payment being processed via SAGEPAY or PAYPAL depending on your selection. Prices are correct at the time of publishing however mistakes do happen and any item incorrectly priced may be withdrawn from sale. Promotions are ran from time to time and cannot be used inconjunction with any other offer.

The company management reserves the right to cancel, decline or refuse any order at any time.

International Delivery

 

Following customer demands, we are now able to offer delivery Worldwide.

The price is a one off price, order as many items as you wish for one set delivery charge.

Shipped via Parcel Force Fully Insured and Trackable

• UK Mainland

• Free

Shipped Via Parcel Force Euro Priority Service Fully Insured and Trackable

• I.O.M 2 days from dispatch

• Channel Isles 2 days from dispatch

• Belgium 2 days from dispatch

• Denmark 2-3 days from dispatch

• France 2 days from dispatch

• Ireland 2-3 days from dispatchs

• Luxembourg 2 days from dispatch

• Netherlands 2 days from dispatch

• Germany 2 days from dispatch

• ONLY £14.99

Shipped Via Parcel Force Euro Priority Service Fully Insured and Trackable

• Greece 4-6 days from dispatch

• Italy 3-5 days from dispatch

• Portugal 3-6 days from dispatch

• Spain 3-4 days from dispatch

• ONLY £29.99

Shipped Via Parcel Force Euro Priority Service Fully Insured and Trackable

• Bulgaria 4-5 days from dispatch

• Estonia 5-6 days from dispatch

• Finland 4-6 days from dispatch

• Latvia 5-6 days from dispatch

• Lithuania 4-6 days from dispatch

• Malta 4 days from dispatch

• Hungary 4-5 days from dispatch

• Poland 3-5 days from dispatch

• Austria 3 days from dispatch

• Romania 4-5 days from dispatch

• Slovenia 4 days from dispatch

• Slovak Republic 4 days from dispatch

• Sweden 3-5 days from dispatch

• Czech Republic 3 days from dispatch

• Andorra 4 days from dispatch

• Gibraltar 4 days from dispatch

• Lichtenstein 5-6 days from dispatch

• Macedonia 5 days from dispatch

• Monaco 3 days from dispatch

• Norway 4-7 days from dispatch

• San Marino 4 days from dispatch

• Switzerland 3 days from dispatch

• Turkey 3-5 days from dispatch

• Vatican City State 4 days from dispatch

• ONLY £39.99

Shipped Via Parcel Force Global Priority Service Fully Insured and Trackable

• USA 2-4 days from dispatch

• Canada 2-7 days from dispatch

• Cyprus 4 days from dispatch

• Albania 4 days from dispatch

• Azerbaijan 4-6 days from dispatch

• Belarus 6-7 days from dispatch

• Bosnia & Herzagonia 4-6 days from dispatch

• Croatia 4-6 days from dispatch

• Georgia 8-10 days from dispatch

• Iceland 3-4 days from dispatch

• Kazakhstan 9-12 days from dispatch

• Moldavia 8 days from dispatch

• Montenegro 7 days from dispatch

• Russia 4-10 days from dispatch

• Serbia 7 days from dispatch

• Ukraine 4-7 days from dispatch

• ONLY £49.99

Shipped Via Parcel Force Global Priority Service Fully Insured and Trackable

• Australia 3-6 days from dispatch

• New Zealand 4-6 days from dispatch

• Canary Islands 6 days from dispatch

• ONLY £49.99

If your country is not listed please contact us as we do intend to extend our delivery destinations.

IMPORTANT:

Time stated is delivery from point dispatch, We aim to process & ship within 5 days from dispatchs of order receipt. Please allow sufficient time for delivery of your order if you have any further questions do not hesitate to contact us.

The company reserves the right to change the delivery service due to weight and measurement restrictions. We are not liable for any taxes or charges made within the delivery country. Uncollected/refused or retuned orders may be subject to further charges.

Customer Service

You can reach our customer services Monday - Friday 10am - 5pm and Saturdays 10am - 4pm on 01706 829955